Privacy Policy

Updated: 21st August 2024

At Digital Agency Omega (hereinafter referred to as “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, store, use, and share information about visitors and clients of our website, digitalagencyomega.com (the “Website”). This policy is fully compliant with the General Data Protection Regulation (GDPR) and any other applicable data privacy laws.

Please read this Privacy Policy carefully to understand how we handle your data and the rights you have regarding your personal information.

1. Data Controller

The data controller responsible for processing your personal data is:

  • Business Name: Digital Agency Omega
  • Address: Antananarivo, Madagascar
  • Email: [email protected]

2. Data We Collect

We may collect the following types of personal data from you when you visit our Website, contact us, or use our services:

a. Personal Identification Information

  • Full Name
  • Email Address
  • Contact Details (Phone Number, Address)
  • Payment Information (for transaction processing)

b. Technical Data

  • IP address
  • Browser type and version
  • Operating system
  • Time zone setting
  • Cookie data (see our Cookie Policy)

c. Usage Data

  • Information on how you use our Website and services
  • Interactions with our marketing and content
  • Preferences and feedback provided

d. Marketing Data

  • Your preferences in receiving marketing communications
  • Responses to surveys or questionnaires

3. How We Collect Data

We collect personal data in the following ways:

  • When you fill out forms or contact us via the Website
  • Through communications, including email, phone, or social media
  • Automatically when you browse our Website (through cookies, IP addresses, etc.)
  • When you purchase our services or sign a contract

4. Purpose of Data Collection and Use

We use the personal data we collect for the following purposes:

  • Service Delivery: To provide you with copywriting, translation, and digital marketing services.
  • Communication: To communicate with you regarding inquiries, service updates, or support.
  • Marketing: To send you promotional material, newsletters, or offers (with your consent).
  • Analytics: To monitor and improve the performance of our Website and services.
  • Legal Compliance: To fulfill our legal obligations, including billing, tax, and accounting purposes.
  • Security: To detect and prevent fraud, abuse, or violations of our terms.

5. Legal Basis for Processing Data

We process your personal data under the following lawful bases as required by the GDPR:

  • Consent: When you provide explicit consent for marketing communications.
  • Contractual Necessity: To fulfill our obligations under the contract between us (e.g., providing services).
  • Legal Obligation: To comply with applicable legal and regulatory requirements.
  • Legitimate Interest: For internal analytics, security, and improving service quality.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, hosting providers, or email platforms) who assist us in delivering our services. These third parties are contractually bound to ensure the protection of your data.
  • Legal Compliance: We may disclose your data if required to comply with applicable laws, regulations, or legal processes (e.g., court orders or government investigations).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the new owner, subject to appropriate safeguards.

7. International Data Transfers

As we are based in Madagascar, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure that they are compliant with the GDPR and are subject to appropriate safeguards (such as Standard Contractual Clauses or other approved mechanisms) to protect your personal data.

8. Data Security

We implement strict technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure, including:

  • Encryption of sensitive data (e.g., payment information)
  • Secure data storage
  • Access controls to limit who can view and process your data
  • Regular security audits

Despite our best efforts, no online transmission of data can be guaranteed to be 100% secure. However, we strive to use commercially acceptable means to protect your personal information.

9. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

10. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections of any inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data in certain circumstances (e.g., when the data is no longer necessary for the purpose it was collected).
  • Right to Restrict Processing: You have the right to request the limitation of your personal data processing.
  • Right to Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.
  • Right to Object: You have the right to object to the processing of your personal data for certain purposes (e.g., direct marketing).
  • Right to Withdraw Consent: You can withdraw your consent to data processing at any time (where consent is the legal basis for processing).

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month, as required by the GDPR.

11. Cookies

We use cookies to improve your browsing experience on our Website. For more information, please refer to our Cookie Policy [link to the Cookie Policy page].

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and the “Effective Date” at the top will be revised accordingly.

14. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at: