Effective Date: 21st August 2024
Welcome to Digital Agency Omega! This Refunds and Returns Policy explains the process, conditions, and timeframes for requesting refunds for the digital products or services you purchase through our website, digitalagencyomega.com. Our goal is to ensure that you have a clear understanding of how refunds work and how we handle your requests.
Please read this policy carefully before making a purchase. By purchasing from our website, you agree to this Refunds and Returns Policy.
1. Product Overview
Digital Agency Omega provides digital products and services, including copywriting, translation, and digital marketing services, tailored for B2B companies and NGOs. Since our products are digital in nature, they cannot be physically returned.
2. Eligibility for Refunds
a. Digital Products
Given the nature of digital products, we offer refunds only under certain conditions:
- If the digital product or service you received does not match the description outlined on our website.
- If the product is not delivered or accessible to you within the agreed-upon timeframe.
- If the product is defective or has significant errors affecting its usability.
Refund requests for these circumstances must be made within 14 days of receiving the digital product or service.
b. Non-Refundable Conditions
Refunds will not be granted in the following cases:
- If you have downloaded or accessed the full digital product and no errors or defects are found.
- If you decide that you no longer want the product or service after receiving it.
- If you have changed your mind about the purchase after it has been delivered in accordance with the project agreement.
3. Refund Process
If you believe you are eligible for a refund based on the criteria above, please follow the steps below:
a. Step 1: Contact Us
Email us at [email protected] with the subject line “Refund Request” and provide the following details:
- Your full name
- Your order number or transaction details
- A clear explanation of the reason for requesting a refund
- Any supporting documents or screenshots that demonstrate the issue
b. Step 2: Evaluation
Once we receive your request, we will review it and may request additional information. We aim to respond to refund requests within 5 business days.
c. Step 3: Refund Decision
If your refund request is approved, we will issue the refund within 10 business days or more depending on your original payment method. You will be notified via email once the refund is processed.
If your refund request is denied, we will provide a detailed explanation for the decision.
4. Partial Refunds
In some cases, Digital Agency Omega may offer a partial refund if the digital product or service was partially completed but did not fully meet the agreed-upon specifications. The amount refunded will be proportional to the unmet part of the service.
5. Fees and Costs
- Refunds will be processed without any additional fees or costs.
- However, any external fees (such as currency conversion or transaction fees imposed by your bank) will not be covered by Digital Agency Omega.
6. Timeframe for Refund Requests
All refund requests must be made within 14 days of receiving the digital product or service. Requests made after this timeframe will not be eligible for a refund.
7. Customer Support
For any questions or assistance regarding refunds or returns, please contact our customer support team:
- Email: [email protected]
- Address: B 415 BIS Anatihazo Isotry, Antananarivo, Madagascar
- We aim to respond to all customer inquiries within 2 business days.
8. Changes to this Policy
We may update or revise this Refunds and Returns Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated. By continuing to use our website or services after any changes are made, you accept the revised terms of this policy.
9. Final Note
At Digital Agency Omega, we are committed to ensuring customer satisfaction. We encourage open communication to resolve any issues and provide the best experience with our digital products and services.
Thank you for choosing Digital Agency Omega!